ShoreTel 230 Manual: A Comprehensive Guide
This comprehensive guide details the ShoreTel 230 IP phone, covering setup, features, troubleshooting, and release information as of October 2007 (Revision 1).
ShoreTel, Inc. copyrights this manual, prohibiting reproduction without authorization, and reserves the right to modify specifications without notice.
The ShoreTel 230 is covered by US Patents 6,996,059 and 7,003,091, offering robust communication solutions for businesses.
The ShoreTel 230 IP phone represents a cornerstone of unified communications, designed for seamless integration within the ShoreTel telephony system. This user-friendly device delivers reliable voice communication alongside advanced features, enhancing productivity for businesses of all sizes.
Manufactured by ShoreTel, Inc., the 230 model boasts a robust design and intuitive interface. It’s covered under patents 6,996,059 and 7,003,091, ensuring innovative technology. This manual, revision 1 dated October 15, 2007, provides detailed instructions for installation, operation, and troubleshooting.
Understanding its capabilities empowers users to maximize their communication efficiency. ShoreTel’s commitment to quality is reflected in this dependable and feature-rich IP phone.
Overview of ShoreTel 230 Features
The ShoreTel 230 IP phone offers a comprehensive suite of features designed to streamline communication workflows. Key functionalities include high-quality voice communication, call hold, transfer, and conferencing capabilities. Users benefit from customizable settings and an intuitive menu system for personalized experiences.
Beyond basic telephony, the 230 supports call forwarding and Do Not Disturb (DND) modes, enhancing user control. Access to voicemail is integrated directly into the phone’s interface, simplifying message management. Status icons clearly indicate call activity, message waiting, and system status.
This phone is a registered trademark of ShoreTel, Inc., delivering reliable and efficient communication solutions.

Getting Started with Your ShoreTel 230
This section guides you through the initial setup process, including unboxing, network connection, and basic configuration of your ShoreTel 230 IP phone.
Unboxing and Initial Setup
Upon receiving your ShoreTel 230, carefully unpack the box and verify all components are present. These typically include the IP phone itself, a handset, a network cable, and a power adapter.
Before connecting the phone, inspect it for any physical damage that may have occurred during shipping. Ensure the handset cord is securely connected to both the phone and the handset. Familiarize yourself with the phone’s layout, noting the location of the display screen, navigation buttons, and function keys.
Keep the original packaging for potential future returns or warranty claims.
Connecting the Phone to the Network
To connect your ShoreTel 230 to the network, use the provided Ethernet cable. Plug one end into the network port on the back of the phone, and the other end into an available Ethernet port on your network switch or wall jack.
Ensure the network port is active and provides a valid network connection. Avoid using network cables with damage, as this can cause connectivity issues. The phone requires a functioning network connection to register with the ShoreTel system and operate correctly.
Verify network connectivity before proceeding to the next setup step.
Powering On and Initial Configuration
After connecting the phone to the network, plug in the power adapter to a working electrical outlet and connect it to the power port on the back of the ShoreTel 230.
The phone will automatically power on and begin its initial configuration process. This may take a few moments as the phone attempts to obtain an IP address and connect to the ShoreTel system. Watch the display screen for status updates during this process.
If the phone doesn’t configure automatically, consult your system administrator.

Understanding the Phone Display
The ShoreTel 230’s display provides crucial information, including call status, menu options, and system messages, facilitating efficient phone operation and user interaction.
Key Components of the Display Screen
The ShoreTel 230 IP phone’s display is intuitively designed for ease of use. Key components include the top line, showing date and time, and the central area displaying call information.
Softkeys, located below the screen, dynamically change function based on the current context. The display also shows extension numbers, caller ID, and status icons indicating call status, message waiting, and network connectivity.
Brightness and contrast are adjustable for optimal viewing. Understanding these elements allows users to quickly interpret information and navigate the phone’s features effectively.
Navigation Buttons and Their Functions
The ShoreTel 230 features dedicated navigation buttons for seamless menu access and call control. The four-way navigation button allows users to scroll through menu options and lists efficiently.
The ‘Select’ button confirms selections, while the ‘Back’ or ‘Cancel’ button returns to the previous screen. Dedicated buttons provide one-touch access to frequently used features like voicemail and hold.
These intuitive controls simplify phone operation, enabling users to quickly navigate settings and manage calls without extensive training.
Display Brightness and Contrast Adjustment
The ShoreTel 230 allows users to personalize the display for optimal viewing in various lighting conditions. Access the settings menu to adjust both brightness and contrast levels.
Increasing brightness enhances visibility in bright environments, while decreasing it conserves power and reduces glare in darker settings. Contrast adjustments refine the clarity of text and icons.
Experiment with different settings to find the combination that provides the clearest and most comfortable viewing experience, ensuring readability and minimizing eye strain during prolonged use.

Logging In and User Authentication
Secure access requires entering your unique extension and Personal Identification Number (PIN).
Password management features ensure account security, and automatic login configurations streamline the process for authorized users.
Entering Your Extension and PIN
To initiate a session, the ShoreTel 230 requires user authentication via a unique extension number and a corresponding Personal Identification Number (PIN).
Upon powering on or after a period of inactivity, the phone’s display will prompt you to enter this information using the keypad. Carefully input your assigned extension, followed by your PIN, ensuring accuracy to avoid login failures.
The system is case-sensitive for PINs, so pay attention to capitalization if applicable. After successful entry, the phone will connect to the ShoreTel system, granting access to its full range of features and functionalities.
Password Management and Security
Maintaining the security of your ShoreTel 230 access is paramount.
Your PIN serves as your primary password, safeguarding your phone’s features and preventing unauthorized use. Regularly changing your PIN is highly recommended to enhance security. Contact your system administrator for assistance with PIN resets or modifications if forgotten.
Avoid using easily guessable PINs, such as birthdays or sequential numbers. ShoreTel employs security measures to protect against unauthorized access, but user vigilance remains crucial. Protect your PIN and report any suspected security breaches immediately to your IT department.
Automatic Login Configuration
The ShoreTel 230 phone offers an automatic login feature for streamlined access.
This functionality, configured by your system administrator, eliminates the need to manually enter your extension and PIN each time you use the phone. Automatic login relies on the phone’s unique identifier and network settings to authenticate your user profile.
If automatic login is enabled, the phone will automatically connect to the ShoreTel system upon power-up. Contact your administrator to verify if this feature is active and to troubleshoot any login issues. This simplifies usage while maintaining secure access.

Making and Receiving Calls
The ShoreTel 230 facilitates call initiation through dialing, and seamlessly handles incoming calls with clear audio.
Users can utilize hold, transfer, and conferencing features for efficient call management and enhanced communication capabilities.
Initiating a Call: Dialing Methods
The ShoreTel 230 offers several convenient methods for initiating calls, catering to diverse user preferences and workflows; Direct dialing involves simply entering the desired phone number using the keypad, providing a quick and straightforward approach. Alternatively, users can leverage the phonebook feature, if configured by the system administrator, to easily select contacts and initiate calls.
Speed dialing provides rapid access to frequently called numbers, enhancing efficiency. Furthermore, the phone supports call-back functionality, allowing users to schedule a call to be initiated at a later time. Remember to dial the appropriate prefixes for external or long-distance calls as configured by your organization’s system.
Answering Incoming Calls
When an incoming call arrives on your ShoreTel 230, both an audible ring and a visual indicator on the display screen will alert you. To answer the call, simply press the large green “Answer” button located on the phone. This will establish a connection with the caller.
If you are currently on another call, pressing the “Answer” button will automatically place the current call on hold and connect you to the new incoming call. The phone also supports hands-free operation with a headset connected, allowing you to answer calls without physically pressing a button.
Call Hold, Transfer, and Conference
To place a call on hold, press the “Hold” button during an active conversation. The caller will hear hold music. Press “Resume” to retrieve the call. For call transfer, press “Transfer,” dial the extension or number, and press “Transfer” again.
Conference calling allows you to connect with multiple parties simultaneously. While on a call, press “Conference,” dial the extension/number, and press “Conference” again to add them. Manage participants using the phone’s interface. These features enhance collaboration and communication efficiency.

Advanced Call Features
Explore powerful features like call forwarding, Do Not Disturb, and voicemail access, enhancing call management and user control on the ShoreTel 230.
Call Forwarding Options
The ShoreTel 230 provides versatile call forwarding capabilities, allowing users to redirect incoming calls to alternative destinations. You can forward calls to another extension within the organization, ensuring seamless communication and accessibility. Additionally, forwarding to an external phone number is supported, enabling connectivity even when away from the office.
Call forwarding can be configured on a per-call basis or set as a permanent rule through the phone’s menu system. This feature is invaluable for maintaining business continuity and ensuring important calls are never missed, regardless of your location or availability. Users have full control over their forwarding preferences.
Do Not Disturb (DND) Functionality
The ShoreTel 230’s Do Not Disturb (DND) feature offers a simple yet effective way to silence incoming calls, providing uninterrupted focus when needed. Activating DND prevents the phone from ringing, allowing users to concentrate on tasks without constant interruptions. However, DND can be configured to allow calls from specific individuals or groups to bypass the setting.
This selective call acceptance ensures critical communications still reach you while minimizing distractions; DND can be toggled on or off directly from the phone’s interface, offering quick and convenient control over your call handling preferences. It’s ideal for meetings or focused work periods.
Voicemail Access and Management
The ShoreTel 230 provides seamless access to your voicemail messages directly from the phone’s interface. Users can quickly check for new voicemails via a dedicated button or menu option, streamlining communication management. The system allows for easy playback, deletion, and saving of voicemail messages, ensuring efficient handling of important communications.
Voicemail notifications are clearly indicated on the phone’s display, alerting users to new messages. Furthermore, the ShoreTel system often integrates voicemail with unified messaging, potentially allowing access via email or a web portal for enhanced convenience.

Using the Phone’s Menu System
The ShoreTel 230’s menu system allows customization of phone settings and access to various features. Navigation is intuitive, offering a user-friendly experience.
Accessing the Main Menu
To access the main menu on your ShoreTel 230 IP phone, simply press the “Menu” button located directly below the display screen. This action will bring up a list of available options, allowing you to navigate and customize various phone settings.
The menu is designed for intuitive use, presenting options in a clear and organized manner. Users can scroll through the menu items using the navigation buttons – typically the up and down arrow keys – to find the desired function. Selecting an option is usually done by pressing the “Select” or “OK” button.
Familiarizing yourself with the menu structure is key to unlocking the full potential of your ShoreTel 230 phone.
Navigating Through Menu Options
Once within the main menu, utilize the directional arrow keys – up, down, left, and right – to scroll through the available options. Each press will highlight a different menu item on the ShoreTel 230’s display.
To select a highlighted option and enter a submenu, press the “Select” or “OK” button. To return to the previous menu level, typically use the “Back” or “Cancel” button. The menu structure is hierarchical, allowing for detailed customization.
Pay attention to on-screen prompts and indicators to understand your current location within the menu system, ensuring efficient navigation.
Customizing Phone Settings
Within the ShoreTel 230’s menu system, numerous settings can be tailored to individual preferences and needs. Access these options through the main menu, navigating to the “Settings” or “Preferences” section using the directional keys.
Customizable features include ringtone selection, volume control for handset and speakerphone, and display settings like brightness and contrast. Users can also adjust date and time formats, and configure automatic login parameters.
Remember to save any changes made to ensure they are applied and persist after a phone restart.

Troubleshooting Common Issues
This section addresses frequent problems like no dial tone, poor call quality, or display/button malfunctions on the ShoreTel 230 IP phone.
Solutions involve checking network connections, power supplies, and phone configurations for optimal performance.
No Dial Tone Troubleshooting
Experiencing no dial tone on your ShoreTel 230? Begin by verifying the handset is properly seated in the cradle, ensuring a secure connection. Confirm the phone’s power adapter is firmly plugged into both the phone and a working electrical outlet.
Next, inspect the network cable connecting the phone to the network; ensure it’s securely attached at both ends. Test the cable with a known working device if possible. Verify the phone has obtained an IP address, indicating network connectivity. If issues persist, consult your system administrator to confirm your extension is correctly provisioned within the ShoreTel system.
Call Quality Problems and Solutions
Poor call quality on your ShoreTel 230 can stem from several factors. First, check your network connection – a weak or unstable connection significantly impacts voice clarity. Ensure your network cable is securely connected and undamaged. Verify there’s no excessive network traffic competing for bandwidth.
If using Wi-Fi, move closer to the access point. Test with a wired connection to isolate the issue. Confirm your headset (if used) is functioning correctly. Contact your system administrator to investigate potential Quality of Service (QoS) configurations or network-wide issues affecting voice transmission.
Display or Button Malfunctions
If your ShoreTel 230’s display is blank or exhibiting unusual behavior, first try power cycling the phone – disconnect and reconnect the power adapter. For unresponsive buttons, gently clean around them with a soft, dry cloth to remove any potential obstructions.
If the issue persists, verify the phone is properly connected to the network. A faulty power adapter or network cable could be the culprit. Contact your IT support or ShoreTel support for further assistance, potentially requiring a phone replacement if hardware failure is suspected.

ShoreTel 230 Status Icons Explained
Understanding the ShoreTel 230’s status icons is crucial for interpreting call status, message waiting, and overall system health at a glance.
Understanding Active Call Indicators
The ShoreTel 230 utilizes several icons to clearly display the status of active calls. A solid lit icon typically signifies an established connection, while a flashing icon often indicates activity.
Specifically, a lit handset icon shows a call in progress, and a flashing handset indicates a call is being actively processed, such as during a transfer or conference. The headset icon illuminates when a headset is in use during a call.
These visual cues provide immediate feedback on call status, enabling users to efficiently manage their communications without needing to navigate menus or listen for prompts.
Message Waiting Indicators
The ShoreTel 230 employs distinct visual cues to alert users to new voicemail messages. A lit message waiting indicator, often represented by an envelope icon, signifies unread voicemails are present.
The number displayed alongside the icon typically indicates the quantity of new messages awaiting retrieval. A flashing message waiting indicator may signal a critical or urgent message requiring immediate attention.
These indicators ensure users are promptly notified of important communications, preventing missed opportunities and maintaining efficient communication workflows.
Network and System Status Icons
The ShoreTel 230 utilizes several icons to display the phone’s connection to the network and the overall system health. A solid network icon confirms a stable connection, while a flashing icon indicates network activity or potential connectivity issues.
System status icons may show the phone’s registration status with the ShoreTel system, indicating whether it’s properly connected and authorized.
These icons provide at-a-glance information about the phone’s operational status, enabling users to quickly identify and address any network or system-related problems.

ShoreTel Release Information and Updates
This manual references ShoreTel Release 7.5 (October 15, 2007).
Users can check the current firmware version and update it through the phone’s menu for optimal performance and features.
Checking the Current Firmware Version
To determine the firmware version installed on your ShoreTel 230 IP phone, navigate through the phone’s menu system. Access the main menu, typically by pressing the ‘Menu’ or ‘Options’ button.
Within the menu, locate the ‘Status’ or ‘About’ section. This area usually displays detailed information about the phone, including the current firmware version number.
Record this version number for future reference, especially when checking for updates or contacting ShoreTel support. Knowing your current version ensures compatibility and efficient troubleshooting.
Regularly checking the firmware version helps maintain optimal phone performance and security.
Updating the Phone’s Firmware
Firmware updates for the ShoreTel 230 IP phone are crucial for maintaining optimal performance and security. These updates are typically delivered through the ShoreTel system administrator.
The process usually involves downloading the latest firmware version from the ShoreTel support portal and deploying it to the phones via the ShoreTel ControlPoint system.
Users generally do not initiate firmware updates directly; instead, they rely on the administrator to manage this process.
Ensure the phone remains powered on and connected to the network during the update to avoid interruptions.
ShoreTel Release 7.5 Specifics
ShoreTel Release 7.5, documented in the October 15, 2007 revision of the ShoreTel 230 IP Phone User Guide (PN 850-1060-03), represents a significant software iteration.
This release introduced enhancements to call handling, voicemail integration, and overall system stability. Specific improvements included refined user interface elements and optimized network performance.
Administrators should consult the full Release 7;5 documentation for detailed information on new features and compatibility considerations.
Users benefit from a more intuitive and reliable communication experience with this version.
















































































